Customer Help
Our team is always happy to assist.
Frequently Asked Questions
Orders and Shipping
Orders are packed and shipped Monday-Friday. In the case of items that are ordered while on backorder, we will promptly ship orders once the items are back in stock.
Sign up or manage an existing account. From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
To edit your shipping or billing address, visit your account dashboard.
After an order has shipped, you can track your packages online. From Your Orders you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
The Acellus Store ships to all 50 United States, the U.S. territories, and Canada. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.
PLEASE READ THESE TERMS AND CONDITIONS OF SALE.
Need to return an item?
Returns and Exchanges
Defective or Damaged Merchandise. The Acellus Store accepts returns for a full refund only on merchandise that arrives broken or defective. To be eligible, you must contact the Acellus Store to report the problem and request a Return Merchandise Authorization (RMA) number. If merchandise returned is found upon inspection to be neither defective nor damaged, Acellus reserves the right to charge a restocking fee equal to 30% of the price of the item.
Clothing. Clothing items in new, unworn condition with all original
tags attached may be returned, subject to a $10 restocking fee per item.
All Other Merchandise. All other merchandise may be returned only if it is new and unopened in its original packaging, subject to a restocking fee equal to 15% of the price of the item. Opened or used merchandise is not eligible for return.
Return Authorization Required. All returns require an RMA number issued by the Acellus Store, and returned merchandise must be postmarked within seven (7) days of the date of receipt of them item, with the RMA number clearly marked on the package. The cost of shipping merchandise back to the Acellus Store is the responsibility of the customer. Acellus assumes no responsibility for merchandise received without a valid RMA number, and such merchandise may be refused, discarded, or otherwise disposed of without notice or compensation to the sender.
Request an RMA to begin a return.